Customer Service

Our Expectations
We expect our suppliers to comply with all local regulations and their national laws governing minimum wages, overtime compensation, hiring and occupational safety. Our suppliers must comply with our Supplier Code of Conduct. The Code outlines our expectations on quality, health and safety, environment, labor conditions and human rights – including our zerotolerance policy regarding prisoners, slave labor and human trafficking. We have an ongoing audit process that includes independent third party assessment.

Training & Capacity Building
Our employees participate in trainings to help them identify and properly respond to possible infractions of our Code, and help in mitigating the risk of supplier noncompliance. We are committed to working together with our suppliers to source products and services responsibly, with uncompromising ethics and integrity that is guided by our vision—Bringing the Best to Everyone We Touch.

To learn more, visit our Corporate Responsibility Report, The Beauty of Responsibility.