Customer Service

Option One
Standard Delivery £0.00

Delivery within 2-5 working days.

Option Two
Named Day Delivery £4.9

Delivery on the day selected by the customer.

Option Three
Next Day Delivery £6.50

Orders must be placed by 3pm for next 'working day' delivery.

Option Four
Next Day Delivery AM £8.0

Order must be placed before 5pm for AM (before midday) next 'working day' delivery.

Option Five
Saturday Delivery £12.00

Delivery on Saturday. Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery. If the order is placed after 3pm, it will be delivered the following Saturday

Option Six
Click and Collect

You can also collect from a local shop in partnership with UPS or from a selected Jo Malone London Boutique. Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or Jo Malone London Boutique within 2 to 5 business days of placing your order.
Free on all orders.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.
Across the delivery options available on our website, we currently reach an average rate of 98% success.
We are unable to process orders to a P.O Box address.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Click and Collect – Collect from a local shop in partnership with UPS.

Your order will be dispatched and delivered to your chosen collection point within 2-5 business days of placing your order. Participating shops are part of the UPS Access Points™ network.
You will receive an email to tell you when your order is ready to collect.

When collecting your order.

Please bring the following:
Government issued photo ID: driver's license, passport, foreign national or military ID
OR
Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.

If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own
You will be asked to sign for the package, to confirm receipt
You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.
Your order will be sent back to us if not collected within 10 days.

UK mainland orders received by 5pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Please allow two additional days for deliveries to Scotland, Scottish Highlands, Northern Ireland and rural areas. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements.

To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
We're sorry Jo Malone London Online only delivers online orders to UK addresses (excluding the Channel Islands).